ngd33 Privacy Policy

1. Introduction

ngd33 is Bangladesh's trusted online betting and gaming platform, providing services including sports betting, live casino, slots, Andar Bahar, and more. As part of delivering these services, ngd33 necessarily collects and processes certain personal data relating to its registered players and website visitors. We take our data protection obligations seriously and are committed to handling your information with care, transparency, and respect.

This Privacy Policy applies to all personal data collected through the ngd33 website, mobile platform, associated applications, and any communications between you and ngd33 (including live chat, email, and support interactions). It should be read alongside our Terms & Conditions, which govern your use of the platform as a whole.

Throughout this document, references to "ngd33", "we", "us", and "our" refer to the ngd33 platform and its operating entity. References to "you", "your", and "the player" refer to any individual who accesses or uses the ngd33 platform in any capacity.

2. Data Controller

ngd33 acts as the data controller in respect of all personal data collected through the platform. As data controller, ngd33 determines the purposes and means by which your personal data is processed. For all data-related enquiries, requests, or complaints, you may contact our Data Protection team using the contact details provided in Section 15 of this policy.

3. Data We Collect

Depending on how you interact with the ngd33 platform, we may collect and process the following categories of personal data:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the mandatory 21+ age requirement)
• Gender (where provided voluntarily)
• Username and account credentials (stored in hashed, non-reversible form)
• Copies of government-issued photo ID (National ID card, passport, or driving licence) submitted during KYC verification

3.2 Contact Data

• Email address
• Mobile phone number (including the country code for Bangladesh, +880)
• Residential or correspondence address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code

3.3 Financial and Transaction Data

• Deposit and withdrawal history, including amounts in Bangladeshi Taka (BDT)
• Payment method identifiers (e.g., bKash account reference, Nagad account reference, Rocket number, Upay reference, masked Visa or Mastercard number)
• Account balance history and bonus credit records
• Transaction timestamps and reference numbers

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP data
• Device type, operating system, and browser information
• Pages visited, session duration, click-path data, and feature usage logs
• Login timestamps and frequency of platform access

3.5 Betting and Gaming Data

• Bet history, including market type, odds accepted, stake, and outcome
• Casino game session data, including game title, provider, session duration, and results
• Bonus usage records and wagering contribution logs
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status)

3.6 Communications Data

• Records of live chat conversations with support staff
• Email correspondence sent to or received from ngd33
• Feedback, complaints, and dispute records

4. How We Collect Your Data

ngd33 collects personal data through the following methods:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit, placing a bet, or contacting support.
• Automated collection: Technical data collected automatically as you browse and use the platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Identity verification data returned by KYC service providers; fraud-detection signals from payment processors; and game data from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

5. How We Use Your Data

ngd33 uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, contact, credentials
Age and identity verification (KYC)	Identity, ID documents, date of birth
Processing deposits and withdrawals	Financial, transaction, contact
Delivering betting and gaming services	Betting/gaming data, technical data
Fraud prevention and security monitoring	Technical, financial, identity, usage
Responsible gaming compliance	Betting/gaming data, responsible gaming settings
Customer support and dispute resolution	Communications, identity, transaction
Personalised promotions and bonus offers	Betting/gaming data, usage data, contact
Platform analytics and product improvement	Technical data, usage data (aggregated)
Legal and regulatory compliance	Identity, financial, communications

ngd33 does not use your personal data for any purpose that is incompatible with the purposes listed above. Where a new processing purpose arises, we will update this Privacy Policy and, where required, seek your consent prior to processing.

6. Legal Basis for Processing

ngd33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and fraud prevention obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud detection, platform security, and product analytics, provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or promotional emails from ngd33. You may withdraw consent at any time by contacting support or updating your account preferences.

7. Sharing Your Data

ngd33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors and financial institutions: bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and fraud-detection services that assist ngd33 in verifying player identities and preventing financial crime.
• Game providers: Third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which receive limited session data necessary to operate their games.
• Technology and hosting providers: Cloud infrastructure and platform service providers that host and operate the ngd33 technical environment. These providers act as data processors under binding data processing agreements.
• Legal and regulatory authorities: Applicable law enforcement, regulatory bodies, or courts where ngd33 is required by law to disclose personal data.

All third-party service providers that process personal data on behalf of ngd33 are required to handle that data in accordance with this Privacy Policy and applicable data protection standards.

8. Data Retention

ngd33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with ngd33.
• Financial and transaction records: Retained for a minimum of five (5) years following the completion of a transaction, in accordance with applicable anti-money laundering and financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the closure or termination of your account.
• Support and communications records: Retained for up to three (3) years following the closure of a support interaction, unless required for an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to twelve (12) months in identifiable form, after which they may be retained in anonymised, aggregated form indefinitely.

When personal data is no longer required, ngd33 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

9. Security Measures

ngd33 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ngd33 platform
• Bcrypt or equivalent one-way hashing of all account passwords — ngd33 never stores passwords in plain text
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the platform infrastructure
• Secure, geographically redundant data storage with access logging and anomaly detection
• Staff training on data protection obligations and information security best practices

Despite these measures, no system can be guaranteed to be completely secure. In the event of a data breach that poses a material risk to your rights and freedoms, ngd33 will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

10. Cookies and Tracking Technologies

ngd33 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and collect analytics data to improve our services. The categories of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings and display options to personalise your experience across visits.
• Analytics cookies: Collect anonymised data about how users interact with the platform, helping ngd33 identify areas for improvement. Analytics data is processed in aggregated, non-identifiable form.
• Fraud-detection cookies: Used to identify potentially fraudulent or suspicious activity patterns, protecting both ngd33 and its players.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the ngd33 platform from functioning correctly. ngd33 does not use cookies to serve third-party advertising.

11. Your Data Rights

As a player on the ngd33 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team using the details in Section 15:

12. Minors and Age Restrictions

The ngd33 platform is strictly for adults aged 21 years and above. ngd33 does not knowingly collect personal data from individuals below the age of 21. If you are a parent or guardian and believe that your child has registered an account or provided personal data to ngd33, please contact us immediately at [email protected]. We will take prompt action to verify the claim, close the account, and securely delete any associated personal data.

Age verification is conducted as part of the KYC process for all registered players. Any account found to belong to an individual below the minimum age will be closed without delay and any balance forfeited in accordance with our Terms & Conditions.

13. Third-Party Links and Services

The ngd33 platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios. While ngd33 exercises reasonable care in selecting its third-party partners, we have no control over the privacy practices of those third parties once you leave our platform. We encourage you to review the privacy policies of any third-party service you interact with independently of ngd33.

ngd33 is not responsible for the content, privacy practices, or data handling of any third-party platform, and the inclusion of a reference to a third-party service does not constitute an endorsement of that service's privacy practices.

14. Changes to This Privacy Policy

ngd33 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new third-party data sharing arrangement — we will provide reasonable notice to registered players via email or an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Your continued use of the ngd33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material change, you must cease using the platform and contact us to request account closure and deletion of your data where applicable.

15. Contact and Data Requests

For all privacy-related enquiries, data subject requests, or complaints regarding ngd33's handling of your personal data, please contact our Data Protection team through one of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the ngd33 platform
• Support Hours: Around the clock, Bangladesh Standard Time (BST, UTC+6)

ngd33 will acknowledge all data subject requests within 5 business days and aims to resolve them fully within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline and the reason for the delay.